What Strategies Are UAE Firms Using To Provide A Faster Service?
Jul 24, 2023
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As the UAE continues to foster an environment that welcomes innovation, numerous firms are leveraging advanced technology to improve the speed of their services. The enterprising landscape is more competitive than ever, and companies must go all-out to succeed.Businesses integrate cutting-edge tools such as Artificial Intelligence (AI), Machine Learning (ML), and automation to streamline their processes and enhance efficiency. Moreover, technology enables firms to gather, process, and analyse large volumes of data more quickly than ever. This rapid data analysis facilitates faster decision-making, thereby reducing service time.
UAE firms are also employing additional measures to hasten what they offer. They're firing on all cylinders and slowing down for no one.
Using PDF Compressor Tools
Tools such as the PDF compressor are becoming essential for firms aiming to provide faster services. There are many reasons for that being the case.
For example, SmallPDF is a software provider offering a range of PDF-related tools, including a powerful PDF compressor. This tool is extremely beneficial for businesses dealing with large volumes of PDF files, allowing them to reduce file size without compromising on quality. As a result, firms can share, transfer, and upload documents much faster, significantly speeding up processes.
Moreover, with its easy-to-use interface and cloud-based functionality, SmallPDF enables immediate access to compressed files from any device and location, thereby increasing service speed and efficiency. It's never been easier for businesses to compress PDF files, and no firm is isolated from the tech. No training is needed.
Enhancing Workforce Training and Development
Training may not be needed to compress PDF files, but companies understand that a well-trained workforce is vital for fast and efficient service. Everybody knows training is important, but a company's individual approaches to the task are what marks the difference between fast or laboured service.
Air Arabia, for instance, invests heavily in its staff training programs to ensure they can handle customer requests and resolve issues quickly. The airline attributes its reputation for quick turnaround times in part to these training programs.
Moreover, Emirates Group recently launched a comprehensive digital learning platform to upskill its workforce. The platform, aimed at increasing employees' proficiency in digital tools and customer service techniques, will undoubtedly contribute to faster and more efficient service.
Leveraging the Free Zones
Free Zones in Dubai and other parts of the United Arab Emirates have several features that can enable businesses to operate more efficiently and potentially faster, depending on the nature of their activities. Though firms must comply with certain rules to leverage free zones, the advantages of doing so are numerous.
- Streamlined Business Set-Up: Free Zones offer a straightforward business set-up process, often with a single point of contact for all regulatory issues. This can significantly reduce the time taken to establish a business.
- Customs and Duty Benefits: Free Zones in Dubai allow businesses to import and export goods and services without the need for complicated customs processes or the payment of certain tariffs. This can significantly speed up operations for businesses that are involved in international trade.
- 100% Foreign Ownership: Unlike mainland UAE, where foreign entrepreneurs are typically required to partner with a local businessperson, Free Zones in Dubai allow 100% foreign ownership. This simplifies the decision-making process, making operations faster and more efficient.
- Availability of Services: Free Zones are made for businesses. Everything they need is here; office space, warehousing, and logistics support, allowing businesses to focus more on their core operations.
- No Restrictions on Currency and Profit Repatriation: There are no currency restrictions in Free Zones. Firms can repatriate all capital and profits, making financial operations faster and more efficient.
There are a few things to remember here. While many potential benefits exist, not every firm will find Free Zones suitable. A mainland license might be more appropriate for businesses serving primarily the UAE market or those requiring a lot of interaction with other UAE entities.
Prioritising Customer-centric Approaches
Customer-centricity allows firms to get their priorities straight very quickly. These straightforward goals bring clarity and inform the inner workings of various other processes.
It's worth noting that customer-centric firms tend to have higher rates of employee satisfaction in the UAE, according to a 2022 study. Happier workers are more productive and focused workers, motivated by knowing what they do matters to many people.
Careem, the region's ride-hailing behemoth, is leading this charge, which has a relentless focus on creating a quick and easy user experience. Careem has shortened its ride-booking process and diversified its services, offering grocery delivery and payments under the umbrella of quick, customer-centric solutions.
Companies such as Emirates NBD have also embraced this approach. The bank's recently launched digital platform, Liv, offers speedy online banking services tailored to the lifestyle needs of millennial and Gen Z customers. Such customer-focused initiatives are not only increasing satisfaction but also making service more efficient and faster.
Fostering Collaborations and Partnerships
In the pursuit of service speed, firms are also exploring collaborations and partnerships. This strategy involves leveraging the strengths of various players in the ecosystem to deliver quicker and more effective services.
A shining example is the partnership between Majid Al Futtaim and IBM. The collaboration has created a robust digital platform that integrates the conglomerate's various businesses - from retail to leisure - delivering faster, more seamless services to customers.
Similarly, ADNOC Distribution's recent tie-up with Amazon allows customers to pick up and return their Amazon orders at ADNOC service stations, offering convenience and speed. Such collaborations bring together diverse capabilities, driving efficiency and reducing service time.
Employing Agile Methodologies
Implementing agile methodologies in their operational strategies is becoming an increasingly popular approach for UAE firms. Agile is a framework originally designed for software development, encouraging adaptability, swift decision-making, and customer-focused product development.
Emirates Airlines has adopted agile methodologies to enhance its service speed. They frequently reassess their service processes, always ready to make necessary adjustments. The airline's in-flight service upgrades, including its digital menus and seat selection system, reflect the Agile principle of iterative improvement for quicker service.
Etisalat, one of the biggest telecom operators in the region, is also committed to agile methods. Their 'Fail Fast, Learn Faster' approach empowers teams to experiment, learn, and innovate, ultimately leading to faster, more efficient service.
Exploring the Power of Cloud Computing
Cloud computing is another tool companies are using to achieve faster services. The flexibility and scalability of cloud solutions enable firms to quickly respond to changes in demand and provide quicker, uninterrupted services to their clients.
Majid Al Futtaim has harnessed the power of the cloud through its collaboration with Oracle, migrating its entire IT infrastructure to Oracle Cloud. This has enhanced operational efficiency and facilitated the faster execution of services across its various businesses.
We mentioned earlier that PDF compressors involve cloud usage. Smaller files can also free up storage space on the server and enable faster sharing.
Boosting Supply Chain Efficiency
UAE companies are looking at optimising their supply chains to enhance service speed. By streamlining these critical operations, companies can significantly reduce service time.
For instance, UAE's leading e-commerce platform, noon.com, has invested heavily in boosting its supply chain efficiency. By creating advanced, robot-operated warehouses, the firm has dramatically accelerated order processing and delivery times.
Similarly, Abu Dhabi Ports' digital transformation has seen it develop Maqta Gateway, a unified, blockchain-enabled trade platform. This has significantly expedited the flow of goods through the port, reflecting an improved supply chain and quicker service.