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Account suspended by host? Here's how you can fix it.

Jun 13, 2021

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Waking up to the "This account has been suspended" message on the laptop screen can be a nightmare for any website owner. To add to the misery, if the reason for the hosting account suspension is unknown, it can be annoying to identify and fix the problem.

Your web hosting account is suspended because your web host detected malicious activities on your website or your site was hacked by a cybercriminal. It is the need of the hour to clean your website immediately and be clean to get rid of the suspension.

Once your hosting account is suspended, your website goes down, and the visitors cannot access it anymore. This gives a negative impression of your website to the viewers and leads to the downfall in your SEO rankings and trust built during a period of several years. The main aim must be to get the website online again and fix the present security gaps and vulnerabilities, if any, due to which the service provider took down the website.

How to fix the Hosting Account Suspension Error?


Fixing a problem starts with understanding the reason behind it.

1. Know the reason behind hosting account suspension


Web hosting providers do not suspend an account until the website goes beyond the norms of the provider. As soon as you see the warning of hosting account suspension, you must contact the WordPress hosting provider to share the details of what went wrong.

The most common reasons for hosting account suspension are as follows:

  • Failure in paying pending payments: If you are using a free hosting service, then you should not worry about payments, but if it is a paid service, then you need to check for your dues with the service provider. Pending payments on the client's end for a long span is a common reason for account suspension.

  • Violation of the terms and policies of service: When you opt for a hosting service, you sign a legal agreement that describes usage terms and conditions. Any breach of these conditions results in the termination of the hosting account.

  • Resource Overuse: The service provider states a fixed limit that a website can use, and if your website goes beyond that limit due to scripts running, it will be detected. This also results in hosting account suspension.

  • Hacked or Infected Website: Once your website goes into the hands of an attacker or a cybercriminal, it performs actions that violate the usage policies of the agreement between the client and the service provider. Hosting accounts are often suspended due to the detection of malware or virus on your website to keep their servers safe and prevent the spreading of the virus or malware.


These accounts are also suspended if your website is hacked or the service provider finds phishing pages on your website. Malware Infected WordPress sites are blocked to prevent the hacker from accessing the servers and resources of the host. Search engines regularly crawl websites, and if they find phishing sites or pages, they blacklist them followed by the hosting account suspension to avoid the blacklisting of other sites running on the same host.

2. What to do after identifying the reason for hosting account suspension?


Once you know the reason for suspension, now is the time to take remedial actions to restore your website. If there were issues due to pending payments, then clear all your dues as early as possible. Else, if the problem is due to security issues, you need to gear up to fix the malware present on your website.

Before we start with the job, it is always a good practice to take a complete backup of your website locally or use your service provider's backup service. Now follow the given steps and see your website live again:

1. Identify if the website was down or was it a network issue. Use a proxy service to confirm the probability of network issues. Check the status of your DNS if it is active on all servers or not. And if it is not a network issue, find the reason behind the hosting account suspension.

2. Next, ask for assistance from your hosting service provider to resolve the problem. They might help you identify the malware or infections and the files affected due to it. They would also let you know if the issue is something else and help you sort it easily.

3. If you find any infected files or malware in any form, then you can get back to your website after its removal. Now, you can either clean these files and get rid of the malware manually or with the cybersecurity service providers for your website like Astra Security to fix the issue with expertise.

Conclusion


Web hosting account suspension is a huge problem for business owners or website owners. Except for the failure in payments, most of the reasons are concerned with the website's security. Now is the time to understand and focus on the security of your websites and implement the mandatory secured policies

The presence of the most basic security gaps on your website gives a chance to hackers to get into your website and give life to their evil thoughts that hamper your business, finally resulting in the suspension of your hosting account by the service provider. Contact Astra to stay updated and secure always about your website.

Tags: English